Privacy Policy

Rockwell Information Services Pty Ltd ("Rockwell") respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. Any of your personal information is kept in accordance with The Australian Privacy Principles (Schedule 1 of the Privacy Act 1988 (Cth)) and the EU General Data Protection Regulation (GDPR).

This Privacy Policy applies to our collection, use and disclosure of personal data received via the following channels:

  • The Gigamon GCP Testing web-site located at or software and programs that we operate to provide and deliver on-line proctored certification exams for Gigamon Inc (GCP Testing) and on or in which we post a direct link to this Policy or refer to within this Policy; and
  • Through the technology provided by ProctorFree Inc which is used to collect information on your performance of the exam from your computer during the certification exam; and
  • Face-to-face, phone, email, mail or other business interactions with individuals who may require support in connection with Rockwell’s provision of the GCP Testing web-site.

Collection of personal information or data

Rockwell collects and stores personal information and data about you:

  1. Directly via our website;
  2. Indirectly from Gigamon Inc ("Gigamon"); or
  3. Indirectly from ProctorFree Inc ("ProctorFree").

This may come from personal information that you enter on our website, online forms or information provided to us in any other way, such as by phone, written form, email, or other means.

Your personal information may include information about your:

  • Name
  • Address
  • Contact details such as email address, postal address and phone contacts
  • Date of birth
  • Drivers licence number
  • Information regarding any examination that you commence ("Exam")
  • Any information supplied to Rockwell by ProctorFree in respect of the Exam and their monitoring of the Exam
  • Any of your personal information received from Gigamon
  • Any other information that you provide to us, whether it is required for the purposes of support, in order to assist you in ascertaining the status of an Exam or otherwise
  • Information from ProctorFree in respect of the status of an Exam, including whether any issues, discrepancies or concerns are raised in respect of the integrity of the Exam, whether on a "pass/fail" basis or otherwise.
  • Any information received in respect of an Exam held on or via the GCP Testing website.

If you choose not to provide your personal information, it may restrict our capacity to perform our intended functions and the service that you require in connection with your Exam Voucher agreement with Gigamon.

Children under the age of 13

Our website and our services are not intended for children under 13 years of age, and children under the age of 13 are not permitted to provide any personal information to us or via our website or services. We do not knowingly collect personal information from children under the age of 13. If you are under 13, we require you not to use or provide any information on our website or on or through our services. If it becomes apparent that we have collected personal information from a child under 13 years of age, we will delete it. If it is your view that we may have personal information from or in respect of a child under the age of 13, please contact us immediately.


We may use Cookies and other technologies to recognise you when you visit the site and collect the information described above.

Cookies are pieces of information that a website transfers to your computer for record keeping purposes. They do not personally identify you, but they do identify your unique browsers signature. We use cookies as part of the certification exam testing process and if you do not accept cookies, you will not be able to use our Services.

Linking to other websites or third party content

If our website links to any external websites or resources, this does not constitute endorsement by Rockwell of that content or anything else contained within that linked or external website.

Storage of your personal information

Rockwell will generally store your information in Google Cloud Platform, or such other hosting facility as Rockwell may in our discretion determine. ProctorFree will store your information in accordance with their privacy policy as published from time to time. The current policy can be found at the following link:

How we might use or share your personal information

We only collect and use personal information for the purposes for which it was provided to us; or as permitted or required by law. By providing your personal information to us, you consent to the use of this information by us for:

  1. The conducting of Exams.
  2. Processing information or data.
  3. Fulfilment of our obligations to Gigamon Inc, including processing data on their behalf and submitting your data to Gigamon.
  4. Complying with our legal obligations, including the prevention of fraud and the meeting of audit requirements.

Legal basis for processing your personal data

The legal basis upon which we process your data is the provision of your consent, which is granted when you click to accept the terms and conditions when you register to use the GCP Testing website.

If you withdraw your consent in writing to us, then to the extent permitted by all relevant laws we will cease to store and process your data. In respect of any such data that is held by Gigamon, please refer to Gigamon’s privacy policy.

Disclosure of your personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, contractors or subcontractors, in so far as reasonably necessary for the purposes set out in this policy. Personal information is only supplied to a third party when it is required for the delivery of our services, or in connection with our obligations to Gigamon.

We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding, or in response to a law enforcement agency request.

We may also use your personal information to protect the legal rights, property, safety, trademark, or copyright of Rockwell, its customers, or third parties.

We may also disclose your personal information to Gigamon and/or ProctorFree.

Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside Australia, outside the EU, or outside of your home country.

We will ensure that any entity that receives your data, whether having been processed or otherwise, is contractually obliged to us to provide an appropriate level of data privacy protection in respect of your data.

If there is a change of control of our business, or a sale of business assets, we reserve the right to transfer to the extent permissible by law our user databases, together with any personal information and non personal information contained in those data bases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith, and where required by any of the above circumstances.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding the handling of your personal information, but you acknowledge that we will not be liable to you for any breach of any privacy obligations by these parties.

Our websites may link to third party websites which are not owned or operated by Rockwell. We are not responsible for the content on, and the privacy statements pertaining to these external sites. You should read the Privacy Policy of these third party sites to find out how they handle your personal information.

Protecting your personal information

Rockwell is committed to ensuring that the information you provide to us is secure.

In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. For example, we have security procedures for access to our premises; hard copies of personal information are shredded at the conclusion of contracts; IT security procedures including password protection, Adobe stamps to ensure credit card details are not visible on computers; firewalls and other site monitoring procedures. We also take reasonable steps to train our staff and contractors on data security, and conduct regular security reviews.

However, data protection measures are never completely secure, and despite the measures that we have put in place, we cannot absolutely guarantee the security of your personal information.

While Rockwell acknowledges that we are the data controller in respect of your personal information, in addition to reviewing this policy, you should familiarise yourself with Gigamon’s privacy policy which can be found at, to ensure that you are satisfied with the way that information and data is handled by them.

Access to your personal information

Any request for access to details of your personal information should be submitted to Gigamon, to the extent that they hold such information. Further, access to personal information held by ProctorFree may only be accessed to the extent permitted by ProctorFree. For further information, please refer to the ProctorFree privacy policy, which can be obtained at However, if you are unable to access your personal information from Gigamon or ProctorFree, you may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth), or any other applicable legislation. If you would like a copy of the information that we hold about you or you would like to correct or delete any of the information we hold about you, please email us at [email protected].


If you would like to make a complaint because of a breach of this Policy, or our procedures in relation to protecting your personal information; you can email your complaint to [email protected] setting out the details of your complaint and supporting evidence. We take this matter seriously and will quickly investigate the complaint and respond to you. Where you feel that we have not dealt with your complaint sufficiently, you can then complain to the Australian Privacy Commissioner.

Changes to Privacy Policy

This Privacy Policy is effective 10th August 2018 and please be aware that we may change part, or all of our Privacy Policy, at any time. Any changes made will be effective immediately and your continued use of our services, constitutes acceptance of the revised Policy.

If you would like further information regarding our Privacy Policy, you can contact us directly at:

Privacy Officer
Rockwell Information Services Pty Ltd
Suite 608
90 George St
Hornsby NSW 2077